During our stay at the Magic Robin hotel, we had a very positive experience. The resort features a unique theme inspired by Robin Hood, with comfortable cabins, plenty of activities, and a lively atmosphere. The facilities are well-designed for enjoying everything without needing to leave the complex, including a water park, shows, and entertainment throughout the day. I would like to especially highlight the service we received at reception from Juani. From the very beginning, she was friendly, approachable, and professional. She helped us with all our questions, managed the check-in quickly, and made us feel very welcome. This kind of attention makes a difference and showcases the quality of the hotel staff. Overall, the staff was attentive and the atmosphere was very pleasant. Without a doubt, it's an ideal place to spend a few days of relaxation and fun. One of the aspects we enjoyed the most was the hotel's buffet, which we found to be excellent. There is a good variety of food to suit all tastes: from hot dishes to salads, fruit, pizzas, pasta, and various desserts, so you always find something you fancy. In general, the food was tasty and well-organized. Many thanks to the hotel team, and especially to Juani at reception for her outstanding service. We will be back!

via google · 3/9/2026

It's a fantastic resort for spending holidays with kids, doing activities and making the most of the days. The buffet food is very good, plentiful, varied, and well-cooked, but there are always a lot of people. Most of the staff are very friendly, especially the guy who manages the Laser tag, he's a sweetheart and has a lot of patience, hehe. The cabins are comfortable, although the bathrooms need a little renovation, especially the showers. We've stayed several times at Magic Hotels, and we like Robin Hood because everything is close and accessible, but it doesn't have the beach nearby like the others.

via google · 3/5/2026

Our New Year’s stay at Magic Robin Hood was a complete nightmare. Despite paying for an "Ultra All-Inclusive" package, the service and cabin conditions were unacceptable: ​Health & Safety Hazards: We had to live with sewage water leaking from the toilet onto the bathroom floor and a constant leak in the shower that was never fixed. It is shocking that they rent out cabins in such an unsanitary state. ​Freezing Conditions: We spent the first night at 10°C with children because the heating didn't work and there were no extra blankets. It took three visits to reception to get any help. Management now refuses compensation, claiming we "enjoyed the facilities," ignoring that basic habitable conditions were not met. ​Dishonest Records: In their response to our complaint, the hotel claims they offered us a room change and that we accepted it. This is a blatant lie. No alternative was ever offered. ​Hidden "Protocols": They use a "Formula 24" policy to dismiss complaints after you leave, claiming guests are informed via a "welcome letter." We never received this letter or any information regarding this procedure during our stay. ​Poor Service: From the moment we arrived—where staff initially told us we had no reservation—the attitude was one of total indifference and lack of professionalism. ​Do not be fooled by the family-friendly branding. The reality is poor maintenance, lack of hygiene, and a management team that fabricates records rather than taking responsibility for their failures. Avoid at all costs.

via google · 2/8/2026

I would like to sincerely thank Robin Hood Hotel and all the organizers for an absolutely wonderful and magical family holiday that we spent during the Christmas holidays 🎄✨ I visited this hotel many years ago, about 20 years ago, when it had just opened and was considered one of the best hotels in Spain. Even back then, I dreamed of one day bringing my son here. This year that dream finally came true — we arrived as a family with our younger son, and we experienced a true Christmas fairy tale. The hotel offers an incredible variety of activities and services for both children and adults. Even in winter, the water park was open, with several slides. The weather was good, and my son was extremely happy — he even swam and dived several times. Of course, summer must be even more enjoyable, but winter was also fantastic. We also loved the: mini golf, table games and various activities, skate park, where my son spent a lot of time, a unique children’s area with laser shooting, climbing walls, and the hotel’s own horse stable, where we enjoyed visiting and seeing the horses. Despite the many years that have passed, the hotel has truly maintained its high standards. The cozy chalets are very comfortable, with separate bedrooms for children and adults and a living room — perfect for families. There are many playgrounds designed for different age groups. It was very special for me to introduce my son to the kind heroes of Robin Hood. Although modern children know different characters today, my son is familiar with this story and was deeply inspired. He loved climbing the magical tree and taking photos with knights and fairy-tale characters. The staff and animation team deserve special praise — everyone was incredibly friendly, caring, and attentive. Truly amazing people. The hotel also has two large gaming zones with arcade machines (including air hockey) and a room with gaming consoles, although we simply didn’t have enough time to try everything. For Christmas, the hotel was beautifully and warmly decorated, creating a lovely festive atmosphere. There was even an ice rink with artificial ice, which we all enjoyed very much. Regarding the food, I would like to comment on those who mentioned a lack of variety. Our family is vegetarian, and we found a wide and diverse selection of dishes every day. Everything was delicious and made with high-quality products. We travel a lot and have stayed in many resorts and chain hotels, and this hotel really stood out for the quality of its ingredients and well-known brands. A very special thank you to Head Chef Thomas ❤️ Knowing that we are vegetarians, he even prepared personal dishes for us, although the daily selection was already more than sufficient. Everything was absolutely delicious. My son, who is quite a picky eater, still remembers the burger Chef Thomas made for us, while we especially loved the vegetarian paella and all the other dishes. I would also like to express my gratitude to Andrey, a wonderful member of the restaurant staff, and to all hotel employees — from reception and housekeeping to the bar staff Lazaros and others.Everyone was always polite, kind, and helpful. The Christmas program was outstanding. The performance by Iván Gonzalo was absolutely amazing — his show exceeded all expectations. I am a big fan of Michael Jackson and have seen the musical in London, and I can honestly say that Iván’s choreography and charisma impressed me even more. We will definitely return to this beautiful and magical world of Robin Hood. Thank you so much to the entire team! Wishing you a Happy New Year, good health, success, joy, and happiness to you and your families 🎉 Thank you from the bottom of my heart for such an unforgettable holiday! ❤️

via google · 1/31/2026

This is our second year returning to Reyes, and without a doubt, we would do it again. The hotel is wonderfully designed for children; everything is set up to ensure they have a magical and fun experience. We especially want to highlight the animation team, particularly Ainhoa and María Elena (I won’t mention more names because I can’t remember them), but overall, the entire staff is fantastic. The Three Wise Men were amazing: very entertaining, approachable, and attentive to the kids, making them feel like the stars of the show at all times. One area for improvement would be to install heating in the Lady Marian area, where the shows take place and where people gather when it rains. There’s no heating or heaters, and it gets really cold. Given the hotel's level and its price, this area should be better equipped. Overall, the experience has been very good, and the kids enjoyed it immensely, but this detail would significantly enhance the stay during colder months.

via google · 1/6/2026

We stayed from December 31st to January 2nd. Honestly, we weren't very happy with our experience. We felt cold, especially in the theater, which was the only enclosed common area, and the same in the buffet. In the cabins, one of the two air conditioners wasn't working properly. The food at the buffet was good, but it could use a bit more cleanliness; the curtains were quite dirty, and there were dirty plates and cutlery around. The individual placemats were a bit off-putting. The staff was very friendly, but a bit disheveled. They didn't seem to collect empty plates until you got up from the table. There were no jugs or bottles of water available to take to the table, which was annoying because every time you finished a glass, you had to get up and refill it from a machine that was quite far away. The cabin itself was quite worn down; water was leaking from the bathroom floor, the shower was tiny, making it hard to lift your arms, and hot water was scarce. On the positive side, the kids had a great time moving from one place to another, enjoying the play area, football, mini-golf, and free skateboarding. The video game area was paid, and the ice rink they advertised (also paid) wasn't worth it; it was made of polyethylene and not suitable for skating. The staff was friendly. Another good thing was that with the all-inclusive option, you could drink (sodas, beer, cocktails, coffee, etc.) and eat from the food trucks (ice cream, waffles, cookies, kebabs, sandwiches) almost any time.

via google · 1/3/2026

It's an unforgettable winter experience. From December 26 to 28. Everything was great. At reception, we were welcomed wonderfully, the entire team was fantastic, the room attendant Diana was charming, and the service was a 10. This is our first time here with two children, and everything was excellent. We will definitely come back. Congratulations to the entire team of this accommodation and all the staff. Merry Christmas and Happy Holidays!!! I give you 5 stars, although I wish I could give you 10!!!!!

via google · 12/27/2025

We've booked this for the past 2 years, absolutely no issues with the resort. Always clean, themed restaurants are brilliant quality, the buffet restaurant is equally good. Although I would book the ultra all inclusive as you can skip the ques for the bars which can get busy. Around the pool is always clean and the lifeguards are always on there best keeping everyone safe.

via google · 10/30/2025

The best thing about this place is the entertainment! We went ultra and had a premium lodge and it wa she best money I have spent! So glad I did. Entertainment team is so good especially Joseph who went the extra mile for us all. He made this holiday even more special. The rest of the team are lovely too. Most staff are nice at the bars and the premium restaurants are also fantastic especially in the lion heart.

via google · 10/25/2025

This place is brilliant for kids. Have so much to do but different from.being there a few years ago like having to pay for games room now and food restaurants changed You used to get cooked steak that they would do in front of u and also more restaurants you could go in without having to book them. Food is standard but always something for everyone to eat. Rooms are better than before as last time we came they didn't have separate bedrooms for kids so more privacy for them, always clean although should be mopped everyday because you cant walk round with no shoes on cause ur feet are black. The only thing that bothered me this time is the locals that were staying at resort where rude and never que like we do. They push infront of you and sometimes even barge you without apologising. Think there needs to be signs or something about queing and being fair to other guests that have paid to come and have a nice holiday. The pools where good as always it was hot so nice to jump in. I didnt mind the new bands now to open doors and tap for drinks and food this is alot easier for everyone and staff did say it was to make sure that if guests get ill they know what you have drank each time. Also better for older kids if they need to go back to room. Overall happy and would go back as if have in the past. Only thing i would suggest is there are other things to do there but no idea where these was so could do with a activity guide to show you where things are. Also with entertainment sometimes got cancelled or changed. Would be nice to be notified as we was waiting for oasis tribute but staff said it changed but we wasn't aware and also entertaining staff could go round and talk to guests to get to know them and let us know what activities are on so we could take part.

via google · 9/28/2025