Very kind and helpful staff, well kept gym, overall very great gym, Saray especially as I lost my wallet, and she called me over to collect it

via google · 3/7/2026

Great staff, good gym, freshly renovated

via google · 2/8/2026

The worst gym I have ever trained at in my life. Overcrowded due to promotions; if you want to use a cable machine, you better have some patience. The weights are scattered all over the gym, and no one says anything to the people who do that. Groups of people staring at their phones form, and they can take a long time to do an exercise because they aren't actually training. All of this is encouraged by the 'Train for free with a friend' offer. In short, the facilities are very good, and the staff is friendly and helps you with everything you need, but if you like to train in peace and do the exercises properly, you can forget about your training plan, because you'll only be able to do what is available.

via google · 2/5/2026

Friendly staff, spacious gym with plenty of decent equipment.

via google · 2/3/2026

Warning!! Read the contract carefully; they are scammers!! They will take advantage of the customer; they only want to attract clients, and then they don’t care... They close the gym and send you to another reference gym; when you ask for explanations, they don’t provide them, when you request to cancel the contract, they don’t respond, and on top of that, they keep charging you the fee instead of having the decency not to charge it, especially since it was due to a series of errors they didn’t want to fix earlier, and the employees were saying the ceiling wasn’t in good condition. In short, if you want to sign up for a gym in Cartagena, there are a thousand times better alternatives available today.

via google · 1/22/2026

This is very helpfull The staff is excellent Really coperating If you wanna to fit come here Very good Service They help led me alot to become fit ♥️♥️

via google · 1/10/2026

I have sent a request for a review and cancellation of debts and erroneous accounts via email and social media, but I haven't received a response. The only option left for me is to leave a review and file a complaint with the OCU. I received a notification from an advisor stating that I have a debt of €384.89, and I want to clarify that this situation is due to an error on the part of the staff at one of your centers. At one point, I was training normally until one day I was denied entry. The reception informed me of a supposed debt of €80 related to a 'trainer,' something I never requested or contracted. Days before, a worker at the Basic-Fit center on Paseo Alfonso XIII, along with a girl with colorful hair, offered me personal training services. I declined the offer, but they still entered my details into a system. Later, a debt for training services and classes appeared in the app, which I neither requested nor received. When I tried to clarify the situation at the center, they did not provide a solution and prevented me from continuing my training. I requested a complaint form, which they filled out with me to send to the OCU. The staff assured me they would delete my account, and indeed, I lost access. Months later, after seeing an offer of €1 for 4 weeks and then €35, I re-enrolled. However, I was never able to access the gym because it was closed, and now I am being asked to pay €35, despite not having been able to use the service. For all these reasons, I request: The cancellation of both accounts generated in error, The removal of any associated debt, as it has arisen from staff errors and services not contracted or received, The immediate regularization of my situation in your systems to avoid future unjustified notifications. I consider this situation to be very serious and detrimental to me as a customer, and I am willing to defend my rights if it is not resolved properly. I hope for a solution as soon as possible. I look forward to your response.

via google · 12/3/2025

It's unbelievable that the gym has been closed for nearly two months due to leaks, which I'm sure could have been fixed by now. I signed up for the basic membership at Alfonso XIII because it’s close to where I live, and I don’t have enough time to go elsewhere, especially since my only requirement is that it be open. To make matters worse, they’re still charging the fee (I’ve already been billed for two months, and it's still closed, which I find shameful). I've called, and no one answers. I know I'm not the only one complaining, but you really need to address this.

via google · 11/7/2025

Terrible management of the temporary closure - The gym has been closed for "maintenance" for almost 2 weeks without providing a reopening date. The "solution" they offer is to go to another location, but that's absurd: it's overcrowded (it was small, and now with all of us, it's impossible to train) and it's also far from me. To make matters worse, they are going to charge the full fee as if nothing happened. It's disrespectful to keep members in uncertainty and then charge for a service they don't provide. I'm very disappointed with the management!

via google · 10/20/2025

What a great gym! This gym is very spacious with multiple modern equipment. Shower and locker available , remember padlock Nice functional training rack Enough Olympic bars and enough free weight. Highly recommended

via google · 9/30/2024